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The Future of CRM 2027

THE BIGGEST

FESTIVAL FOR

CRM & Loyalty

The FutureCRM 2027 is Germany's largest conference for CRM and Loyalty Leaders, attracting over 1,000 participants.

Hamburg

PLAY STUDIOS

Hamburg

PLAY STUDIOS

20th January

2027

20th January

2027

Brands & Retailers

YOU'RE INVITED!

Brands & Retailers

YOU'RE INVITED!

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GET YOUR TICKET NOW

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GET YOUR TICKET NOW

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Future CRM

BEYOND

BEYOND

THE SPLASH

The era of empty marketing promises is over. FutureCRM is the exclusive think tank for those who see CRM not as a tool, but as a growth engine. We leave the noise of the industry behind and look ‘Beyond the Noise’:

Radically value-oriented for B2C brands - from the first interaction to deep customer loyalty. For B2B companies as strategic Revenue Operations, breaking down silos between marketing, sales, and customer success.

We bring together 120+ leaders to share unfiltered insights and build the operating system for true growth. No nonsense, just substance.

20th January

2027

20th January

2027

291DAYS
08HOURS
24MINUTES
59SECONDS
291DAYS
08HOURS
24MINUTES
59SECONDS
291DAYS
08HOURS
24MINUTES
59SECONDS

PLAY STUDIOS

Hamburg

PLAY STUDIOS

Hamburg

Stefan Wenzel on the Stage

Referent

2026

2026

The FUTURE CRM is not just another marketing event – it’s a unique opportunity to connect with fellow professionals and industry experts and learn from them.

View all speakers

Stefan Wenzel

Stefan Wenzel

ex. Ebay & Otto

Stefan Wenzel

Stefan Wenzel

ex. Ebay & Otto

Lisa Stauss

Lisa Stauss

Head of CRM, Flix

Julia Piep

Julia Piep

Head of CRM, Flaconi

Future CRM 2027

You won't want to miss this!

You won't want to miss this!

01.

Radical Focus

Experience an unwavering focus on CRM and Loyalty, far removed from fleeting paid-marketing hypes.

01.

Radical Focus

Experience an unwavering focus on CRM and Loyalty, far removed from fleeting paid-marketing hypes.

2.

Lively Exchange

Benefit from genuine peer insights on equal footing that you won't find on any other stage or trade fair.

2.

Lively Exchange

Benefit from genuine peer insights on equal footing that you won't find on any other stage or trade fair.

03.

Exclusive Access

Take advantage of our curated invite-only concept, offering brands a high-quality and cost-free participation.

03.

Exclusive Access

Take advantage of our curated invite-only concept, offering brands a high-quality and cost-free participation.

04.

Erstklassiges Erlebnis

Enjoy the perfect blend of high-end content and networking in our exclusive area for Expo, Lead-Gen & Party.

04.

Erstklassiges Erlebnis

Enjoy the perfect blend of high-end content and networking in our exclusive area for Expo, Lead-Gen & Party.

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Jetzt Ticket

sichern

sichern

BRAND TICKET

(For retailers & brands that sell B2C, D2C, or B2B products online and/or in-store - from consumer goods to industrial products)

€0.00

€120

Line

Full Access to Events

Access Main Stage & Masterclass Stage

Access Experience Hall

Access to all networking areas

including Food & Drinks

GET YOUR TICKET NOW

Free ticket available only until 31/07/2026!

BRAND TICKET

(For retailers & brands that sell B2C, D2C, or B2B products online and/or in-store - from consumer goods to industrial products)

€0.00

€120

Line

Full Access to Events

Access Main Stage & Masterclass Stage

Access Experience Hall

Access to all networking areas

including Food & Drinks

GET YOUR TICKET NOW

Free ticket available only until 31/07/2026!

EXHIBITOR TICKET

(For all service providers: agencies, consultants, SaaS providers, technology and service partners supporting retailers & brands)

£950

€1.490

Line

Full Access to Events

Access to Main Stage & Masterclass Stage

Access Experience Hall

Access to all networking areas

including Food & Drinks

GET YOUR TICKET NOW

Available at the current Early Bird price until 31st July.

EXHIBITOR TICKET

(For all service providers: agencies, consultants, SaaS providers, technology and service partners supporting retailers & brands)

£950

€1.490

Line

Full Access to Events

Access to Main Stage & Masterclass Stage

Access Experience Hall

Access to all networking areas

including Food & Drinks

GET YOUR TICKET NOW

Available at the current Early Bird price until 31st July.

PARTNER TABLE

6 tickets - ideal for service providers, agencies, or service partners. Attend as a group and enjoy a branded table on the main stage.

€4,500

€5,700

Line

6x Supplier Tickets

Access to Main Stage & Masterclass Stage

Access Experience Hall

Access to all networking areas

including Food & Drinks

GET YOUR TICKET NOW

Perfect for professional development (in-house teams) and sales

PARTNER TABLE

6 tickets - ideal for service providers, agencies, or service partners. Attend as a group and enjoy a branded table on the main stage.

€4,500

€5,700

Line

6x Supplier Tickets

Access to Main Stage & Masterclass Stage

Access Experience Hall

Access to all networking areas

including Food & Drinks

GET YOUR TICKET NOW

Perfect for professional development (in-house teams) and sales

OFTEN

ASKED

QUESTION

When and where is the FutureCRM 2027 taking place?

The event will take place on 20th January 2027 at the Play Studios in Hamburg. The venue offers a unique atmosphere for a top-notch conference experience and is conveniently connected to public transport.

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How does the invite-only concept for brands work?

We place great importance on a curated community for unfiltered exchange. That's why we individually review each ticket application to ensure that participants from brands and retailers (B2C, D2C, B2B) perfectly fit into the FutureCRM circle. The following conditions apply for accepted applications: Until the end of July, participation is completely free for brands.

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Who is the target audience of the conference?

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What content will be offered at the event?

X Icon

What does the conference's experience area offer?

X Icon

Is an application required for the tickets?

X Icon

When and where is the FutureCRM 2027 taking place?

The event will take place on 20th January 2027 at the Play Studios in Hamburg. The venue offers a unique atmosphere for a top-notch conference experience and is conveniently connected to public transport.

X Icon

How does the invite-only concept for brands work?

We place great importance on a curated community for unfiltered exchange. That's why we individually review each ticket application to ensure that participants from brands and retailers (B2C, D2C, B2B) perfectly fit into the FutureCRM circle. The following conditions apply for accepted applications: Until the end of July, participation is completely free for brands.

X Icon

Who is the target audience of the conference?

X Icon

What content will be offered at the event?

X Icon

What does the conference's experience area offer?

X Icon

Is an application required for the tickets?

X Icon

When and where is the FutureCRM 2027 taking place?

The event will take place on 20th January 2027 at the Play Studios in Hamburg. The venue offers a unique atmosphere for a top-notch conference experience and is conveniently connected to public transport.

X Icon

How does the invite-only concept for brands work?

We place great importance on a curated community for unfiltered exchange. That's why we individually review each ticket application to ensure that participants from brands and retailers (B2C, D2C, B2B) perfectly fit into the FutureCRM circle. The following conditions apply for accepted applications: Until the end of July, participation is completely free for brands.

X Icon

Who is the target audience of the conference?

X Icon

What content will be offered at the event?

X Icon

What does the conference's experience area offer?

X Icon

Is an application required for the tickets?

X Icon