25.11.2026
Future CRM @FRAMES - Hamburg
Experience
Sommeliers
Q4/26
Experience Sommeliers is the curated side event of Future CRM. Every three months, we bring together people who not only implement customer experience but are also strategically responsible for it.
We create a space for like-minded individuals - a circle of decision-makers who face similar challenges and can exchange ideas as equals in this setting. No rigid agenda, no sales pressure - just plenty of room for authentic conversations, new perspectives, and shared visions.
Sponsored by
Food, Drinks, Networking & Insights
For those who make the decisions.
Invite Only
No open ticket sales. No registration form that anyone can fill out. Every invitation is extended deliberately - the audience is selected, not chosen at random. That is exactly what defines the space we want to create.
Attendees FCRM27
Curated
Personal
Practical
No mass-market approach, no abstract theory. We rely on a format that focuses on real added value: a carefully curated selection of guests for in-depth conversations, direct insights from the day-to-day realities of business, and an intimate atmosphere that puts personal interaction at the center.
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FOR THOSE WHO MAKE DECISIONS
Exclusively for executives (from lead to C-level) in CX, marketing, sales, and loyalty - for strategic dialogue among peers.
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2 KEYNOTE PRESENTATIONS
Short, to the point, and drawn directly from real-world experience. Two inspiring thought-provoking presentations that serve as the perfect starting point for in-depth discussions.
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FOOD & DRINKS
First-class catering and select drinks in a relaxed setting.
25th November
2026
FRAMES
Hamburg
No mass-market approach, no abstract theory. We rely on a format that focuses on real added value: a carefully curated selection of guests for in-depth conversations, direct insights from the day-to-day realities of business, and an intimate atmosphere that puts personal interaction at the center.
18:00 Doors Opening
19:00: Welcome & Dinner Speeches
20:00 Networking, Music & Good vibes
